All HEALiX Infrared Sauna Blankets come with a 45 Day Satisfaction Guarantee.  All other products sold by HEALiX come with a 30 Day Satisfaction Guarantee

If you receive a product and decide its not working up to your expectations, you have the option to send it back for a full refund.

When You Return a Product You Can:

1. Exchange for something of equal value to your original order

or

2. Receive a Full Refund (less any shipping charges)

1. Contact customer service for instructions – DO NOT return the package to address on packaging
2. Return item in the original packaging, undamaged. Any orders missing pieces or packaging are subject to being rejected for satisfaction guarantee, or may incur charges for replacement items. Items must be in "like new" condition.
3. Sauna Blankets must be post marked within 45 days of delivery.  All other items must be post marked within 30 days of delivery.
4. Provide Shipping for the Item – Tracking is required and Insurance is recommended

You can Email Us at: Support@HEALiXInfrared.com

HEALiX Infrared Sauna Blankets qualify for a 24 Month Warranty under personal use.  All other products come with a 12 month warranty.

Warranty does not cover malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. Units should not be ran for longer than 60 minute intervals without proper time to cool off. It doesn’t cover cosmetic, typical wear and tare, or incidental damages.  Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product.

Commercial Quality Guarantee

We offer those who are using our product for commercial purposes a 12 month manufacturing warranty.

As with our 24 month personal use warranty, warranty does not cover malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used.  Units should not be ran for longer than 60 minute intervals without proper time to cool off.  It doesn’t cover cosmetic, typical wear and tare, or incidental damages. Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product.

If you receive a product and it is not functioning properly we will quickly provide you with a replacement 100% FREE. 

We will gladly provide replacements up three times within each single year from the date your product was originally received.  If you require further replacements, we provide options for credits and/or exchanges and handle each situation carefully and personally to leave you happy!

1. Contact customer service for instructions – DO NOT return the package to address on packaging
2. Return item in the original packaging
3. Return must be post marked within 24 Months of receiving the package
4. Provide Shipping for the Item – Tracking is required and Insurance is recommended

You can Email Us at: Support@HEALiXInfrared.com