Return Policy

If for any reason you are not satisfied with any of these products, you have 45 days from the day it is received to send it back for refund.  

Returns will only be accepted for products that are received by HEALiX in “like new” condition.

There is a 15-day Return policy for unopened products. Products that are returned outside of the delivery packaging they were delivered in will not qualify for return, and shipping back to the customer is there responsibility.

The HEALiX Team will gladly provide support and warranty for goods received damaged or defective.

1. Contact customer service for instructions – DO NOT return the package to address on packaging

2. Return item in the original packaging, undamaged. Any orders missing pieces or packaging are subject to being rejected for satisfaction guarantee, or may incur restocking fees. Items must be in "like new" condition.

3. Sauna Blankets, Glow Pods or PEMF Mats must be post marked within 45 days of delivery. If the item does not meet this requirement, it will not be accepted for return.

4. Provide Shipping for the Item – Tracking is required and Insurance is recommended

You can Email Us at: Support@HEALiXInfrared.com

1. Exchange for something of equal value to your original order

or

2. Receive a Full Refund (less any shipping charges)