Refund Policy

money back satisfaction guarantee

What qualifies?

All HEALiX Infrared Sauna Blankets come with a 45 Day Satisfaction Guarantee.  All other products sold by HEALiX come with a 30 Day Satisfaction Guarantee

What are the options?

If you receive a product and decide its not working up to your expectations, you have the option to send it back for a full refund.


When You Return a Product You Can:

1. Exchange for something of equal value to your original order

or

2. Receive a Full Refund (less any shipping charges)

How to Claim Satisfaction Guarantee

  1. Contact customer service for instructions – DO NOT return the package to address on packaging
  2. Return item in the original packaging, undamaged. Any orders missing pieces or packaging are subject to being rejected for satisfaction guarantee, or may incur charges for replacement items
  3. Sauna Blankets must be post marked within 45 days of delivery.  All other items must be post marked within 30 days of delivery.
  4. Provide Shipping for the Item – Tracking is required and Insurance is recommended

You can Email Us at: Support@HEALiXInfrared.com

Warranty Policy

manufacturing quality guarantee

What qualifies?

HEALiX Infrared Sauna Blankets qualify for a 24 Month Warranty.  All other products come with a 12 month warranty.


Warranty does not cover malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. It doesn’t cover cosmetic, typical wear and tare, or incidental damages.  Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product.

What are the options?

If you receive a product and it is not functioning properly we will quickly provide you with a replacement 100% FREE. 


We will gladly provide replacements up three times within each single year from the date your product was originally received.  If you require further replacements, we provide options for credits and/or exchanges and handle each situation carefully and personally to leave you happy!

How to Claim Satisfaction Guarantee

  1. Contact customer service for instructions – DO NOT return the package to address on packaging
  2. Return item in the original packaging
  3. Return must be post marked within 24 Months of receiving the package
  4. Provide Shipping for the Item – Tracking is required and Insurance is recommended

You can Email Us at: Support@HEALiXInfrared.com