If you have placed an order, you will be receiving emails regularly from us regarding your order.
If you do not see any emails, please check your Promotions and Spam tabs. Once located, drag all emails from HEALiX from the promotions/spam box to your primary inbox. This will prevent you from missing emails from us in the future.
If you cannot locate any emails from us after 12 hours, please contact us so we can make sure we have the correct contact information.
Where Does HEALiX Ship?
We are currently shipping to the United States and Canada. Canadian Customers are encourage to review our shipping policy in regards to customs and transfers to local carriers.
What are estimated shipping times?
What are estimated Processing Times?
We are not liable for deliveries and/or delays that are affected by customs, natural occurrences, transfers from international to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back-end charges incurred.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly.
We do not take responsibility for the incorrect information. If the package is returned non-deliverable we can issue a issue a store credit, refund, or attempt to deliver the item again with additional shipping charge.
Reception of the package is the responsibility of the customer. We do not require signature for delivery, and do not provide special instructions for delivery. We encourage customers to follow tracking closely to plan appropriately and accordingly when receiving an order.
If you refuse any shipments from www.HealixInfrared.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.
If your tracking information states that your package was delivered and you have not received it. You must address this with your postal service. HEALiX does not hold responsibility for packages that state to be delivered. We do not issue a refund for packages that state being delivered.